Shipping policy

Processing & Fulfillment

We bake our items fresh to order and ship once per week. Orders typically baked on Mondays and shipped the following day (excluding major holidays). Once your order is packed and ready, we hand it off to USPS or UPS and email you a tracking number.

Please keep in mind: once USPS or UPS picks up your package, we no longer have control over its location or timeline.

Shipping Delays & Carrier Responsibility

We get it, waiting sucks. But once your order is in carrier's hands, it’s out of ours.
Weather delays, mechanical issues, and rerouted packages can happen, especially during peak seasons. We do not offer refunds, reshipments, or store credit for shipping delays caused by carriers or other third-party issues beyond our control.

Because our items are perishable and baked fresh to order, delayed packages may no longer be at peak quality. In these cases, replacement orders are not guaranteed. If a reship is approved, a reshipping fee and shipping costs will apply. If your package appears lost, we’re happy to help guide you through a UPS claim, but we cannot guarantee outcomes, and we cannot issue refunds for delays or disruptions we didn’t cause. 

Freshness & Storage

Our items are sealed for freshness and built to withstand shipping delays.

  • Room temperature: 3-5 days from ship date

  • Frozen: Up to 3 months

For best results, warm cookies slightly before eating.

Porch Theft 

carriers will mark your package as “Delivered” once it’s dropped at your address, no signature required. If a package is stolen after it’s been delivered, we cannot issue a refund or send a replacement. If your neighborhood has porch pirate activity, consider shipping to a secure location or using UPS Access Points.

Incorrect Addresses & Delivery Issues

The address you enter at checkout is exactly what we use for shipping. Please double and triple check it before placing your order. If an order is returned or lost due to an incorrect or incomplete address, we cannot offer a refund. Reshipping will incur a new shipping charge. 

Because our products are perishable, returned orders cannot be reshipped once they have been in transit and returned to us. A new order is required to receive freshly baked cookies.