Refund policy

Orders

Because our items are perishable food items made fresh to order, we do not accept returns, exchanges, or refunds on orders for any reason, including but not limited to:
• Taste preferences
• Texture preferences
• Delayed delivery
• Damage caused during shipping
• Packages marked as delivered but not received

If your order arrives with a verified production error (for example, the wrong item was packed), contact us within 24 hours of delivery and we will review the issue. Submitting a request does not guarantee a refund or replacement.

Eligible Issues

We will gladly offer a replacement or refund if your item:
• Arrives damaged
• Has a manufacturing defect
• Is the wrong item entirely

To report an issue, contact us at hello@buttercupsglutenfreebakery.com within 30 days of delivery and include:
• Your order number
• A clear photo of the issue

Do not send items back unless we explicitly instruct you to do so. Most issues are resolved without a physical return.

Missing Packages

If tracking shows your package as delivered, we are not responsible for theft or loss after delivery.

If the carrier confirms the package was lost in transit, we will offer a replacement or refund.

Refunds

If your request is approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.